Privacy Policy

At TraqFlow, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and AI-powered customer support and workflow automation solutions.

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information: Name, email address, phone number, and business details provided when you sign up, contact us, or use our services.
Usage Data: Information about how you interact with our website, chatbots, or services (e.g., IP address, browser type, pages visited).
Business Information: Data related to your workflows, customer interactions, or systems you integrate with our services.
Cookies & Tracking Technologies: To improve user experience, analyze site performance, and deliver relevant content.

2. How We Use Your Information

We use your information to:

Provide, operate, and improve our services.
Customize solutions based on your business needs.
Respond to inquiries and offer customer support.
Communicate updates, promotions, and service-related announcements.
Ensure security, detect fraud, and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information to third parties.
We may share your information only in the following cases:

With trusted service providers who assist us in delivering our services (e.g., hosting, analytics, or payment processors).
For legal reasons, if required by law, regulation, or government request.
In business transfers, such as a merger, acquisition, or sale of assets.

4. Data Security

We use industry-standard measures to protect your personal and business data against unauthorized access, disclosure, or alteration. However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal data.
Opt-out of marketing communications.
Restrict or object to certain data processing.
Request a copy of your data.

To exercise these rights, please contact us at [Your Contact Email].

6. Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Cookies

We use cookies and similar tracking technologies to improve user experience and analyze traffic. You can manage or disable cookies in your browser settings, though some features may not function properly.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.